All orders are despatched within 1-3 working days, unless stated otherwise and then delivered via the service you have chosen.
Royal Mail 48 Delivery to Mainland UK - FREE
Royal Mail 24 Delivery to Mainland UK - £2.95
Royal Mail 24 Tracked Delivery to Mainland UK - £3.95
We always try to ensure that our products are sent out in perfect condition. However sometimes due to situations beyond our control (for example damage in post), your item may arrive in an unsatisfactory state. In the unlikely event that you receive a faulty or damaged item or your item is wrong please email email@example.com as soon as possible. We will then look into the problem and get back to you with a response within 2 working days. To help us to respond quickly, please include as much information as possible:
- Email Address
- Delivery Address
- Order Number
- Problem with fault
- Photo of the fault*
*If a photo is not included we may ask you to provide photographic evidence before processing your claim.
Due to the nature of the products we offer all items which are personalised are non-refundable.